Warranty and return policy

1. Warranty

1.1 All products purchased from www.massagechair-inada.com come with a 2-year warranty, provided by the authorised European distributor, MedicaRelax Holding LTD, on behalf of Inada Family Co. Ltd.

1.2 The warranty covers manufacturing defects and malfunctions that occur under normal use, according to the user manual.

1.3 The warranty does not cover:

• Damages caused by misuse, mechanical shocks, electric shocks, liquids, fire, condensation, excessive humidity, or natural disasters;

• Repairs or modifications carried out by unauthorised personnel;

• Normal wear and tear of consumable parts.

1.4 In case of a defect during the warranty period, authorised technical staff will:

• Assess the defect;

• Decide if repair at the user’s location or replacement is necessary;

• Carry out repairs free of charge for parts and labour.

1.5 Warranty claims must be accompanied by a valid invoice indicating the purchase date and product serial number.

2. Return Policy

2.1 Consumers may request a return within 5 days from receipt of the product.

2.2 Return conditions:

• Product must be in original, complete, undamaged packaging;

• No signs of use or external damage;

• Return request submitted in writing to contact@massagechair-inada.com.

2.3 Returns will be processed within 28 days of receiving the request.

2.4 Costs:

• Return shipping is borne by the customer;

• Refunds for card payments will be issued to the original card within 3–30 days of acceptance;

• Other payment methods will be refunded via the same method used for purchase.

2.5 Pre-order products are delivered within 4–14 working days after launch or once the product is in stock.

3. Contact for Warranty and Returns

• Email: contact@massagechair-inada.com

• Phone: +33 6 81 53 29 63