Cookie policy

1. Definitions

• SITE: www.massagechair-inada.com, owned by MedicaRelax Holding LTD, providing access to information about products and services.
• USER: any person accessing the SITE for private or professional purposes, who has accepted the Terms and Conditions.
• Inada Family: MedicaRelax Holding LTD, legal representative of the FAMILY INADA brand in the UK.
• Cookies: small files stored on the USER’s device, containing information about site navigation and preferences.
• ABUSIVE USE: use of the SITE in a way that violates the Terms, applicable laws, or harms Inada Family or other USERS.

2. Purpose of Cookies

2.1 The SITE uses cookies to:

• Remember language settings and navigation preferences;
• Provide personalized content and offers;
• Analyze traffic and user behavior for site improvement;
• Monitor and segment user interests for better services.

2.2 Using cookies does not prevent access to the SITE or its content.

3. Types of Cookies

• Essential Cookies: required for the basic operation of the SITE (e.g., login, cart).
• Performance Cookies: collect anonymized data to monitor site performance.
• Functionality Cookies: store user preferences for improved experience.
• Marketing/Advertising Cookies: track user activity to deliver targeted content; may involve third-party providers.

4. Consent and Control

4.1 By accessing the SITE, USERS consent to the use of cookies as described.
4.2 USERS can manage or withdraw consent at any time through their browser settings.
4.3 Disabling cookies may reduce certain SITE functionalities.

5. Third-Party Cookies and Plugins

5.1 The SITE may include social media plugins (Facebook, Instagram, LinkedIn, Twitter).
5.2 MedicaRelax Holding LTD does not collect personal data through these plugins.
5.3 Any questions regarding orders, stock, or personal data should be addressed to:

• Email: contact@massagechair-inada.com
• Phone: +33 6 81 53 29 63

6. Site Use and Abusive Behavior

6.1 USERS agree to access the SITE only for lawful and non-abusive purposes.
6.2 Any misuse, hacking, scraping, or distribution of unauthorized content is strictly prohibited and may result in account suspension or legal action.

7. Product Information, Orders, and Liability

7.1 All information about products, prices, promotions, and availability is provided by Inada Family or manufacturers. MedicaRelax Holding LTD is not responsible for errors, omissions, or outdated information.
7.2 Product images are illustrative; actual products may differ in design, color, or specifications.
7.3 Pre-orders are possible; delivery times are estimated 4–14 working days after product availability, or maximum 30 days if stock is delayed.
7.4 MedicaRelax Holding LTD is not liable for damages caused by improper use of products.
7.5 Promotions are valid while stocks last. Prices on the SITE may differ from showroom prices.

8. Orders, Payment, and Delivery

8.1 Accepted payment methods:

• Cash on delivery;
• Online payment with credit/debit card;
• Bank transfer.
  8.2 Bank transfers may take 3–4 working days to process before delivery.
  8.3 Credit card installment payments require bank approval; delivery occurs after confirmation.
  8.4 Orders are confirmed after review by operators; estimated delivery 4–14 working days from confirmation, up to 60 working days during peak periods.
  8.5 The buyer takes ownership after signing transport documents and completing payment.

9. Returns and Cancellations

9.1 PRODUCTS can be returned within 14 days from receipt, in original, undamaged packaging.
9.2 Return shipping costs are borne by the USER.
9.3 Returns require a written request via email contact@massagechair-inada.com or SITE contact form.
9.4 Pre-orders can be canceled; payments refunded or credited for future purchases.

10. Data Collection and Use

10.1 Cookies themselves do not identify USERS personally without consent.
10.2 The SITE may collect personal data via:

• Contact forms;
• Newsletter sign-ups;
• Surveys or questionnaires.
  10.3 Data may include: name, surname, delivery address, company info (for businesses), email, and phone number.
  10.4 Data is used for product delivery, marketing communications (with consent), statistical analysis, and post-purchase support.
  10.5 MedicaRelax Holding LTD does not sell or share personal data with third parties.

11. Storage and Retention

11.1 Personal data is stored securely as long as necessary for contractual obligations.
11.2 Data is kept for 7 years after order completion, after which consent is requested for further retention.
11.3 Invoice retention follows EU/UK fiscal rules for capital goods and VAT documentation.

12. Access, Rectification, and Deletion

12.1 USERS may request to:

• Confirm data processing;
• Rectify, block, delete, or anonymize data;
• Receive data in a structured, machine-readable format;
• Withdraw consent and stop processing.
  12.2 Requests must be submitted in writing, dated and signed, via email or post.

13. Security

13.1 SSL encryption and other security measures are used to protect personal data.
13.2 Data is stored securely offline and online.

14. Notifications of Changes

14.1 Changes to this Policy and Terms will be posted on the SITE.
14.2 Major changes are also notified by email.
14.3 USERS can opt out or request deletion of personal data at any time via contact channels.

15. Legal Basis

15.1 Data processing is based on:

• GDPR (Regulation (EU) 2016/679);
• UK Data Protection Act 2018;
• Legitimate interest for service improvement and order delivery;
• Consent for marketing communications.

16. Contact Information

MedicaRelax Holding LTD
3rd Floor Wickham House, 2 Upper Teddington Road, Kingston, Thames KT1 4DY, UK
Email: contact@massagechair-inada.com
Phone: +33 6 81 53 29 63

This document combines Cookie Policy, Terms & Conditions, commercial rules, return policies, and user responsibilities for the SITE www.massagechair-inada.com.